Help & Support
Frequently Asked Questions
Find answers to common questions about Keymint’s software licensing platform.
Can’t find what you’re looking for? Contact our support team at support@keymint.dev.
Licensing Fundamentals
What is software licensing?
What is software licensing?
Software licensing is a legal mechanism that governs the use and distribution of software. It defines the terms under which users can install, use, and sometimes modify software. Keymint provides the technical tools to implement and enforce these license agreements in your software products.
What licensing models does Keymint support?
What licensing models does Keymint support?
Keymint supports multiple licensing models to fit different business needs:
- Node-locked licenses: Tied to specific hardware/device fingerprints
- Perpetual licenses: One-time purchase with indefinite usage rights
- Subscription licenses: Time-based licenses with renewal requirements
- Trial licenses: Limited-time evaluation licenses
How does offline licensing work?
How does offline licensing work?
Offline licensing allows your software to validate licenses without internet connectivity. Keymint generates cryptographically signed license files (.lic) that your application can verify locally using our trust store architecture, ensuring security even in offline environments.
Can I migrate from another licensing solution?
Can I migrate from another licensing solution?
Yes! Keymint provides migration tools and support for transitioning from other licensing platforms. Our team can help you plan the migration strategy and provide custom scripts for data migration where needed.
Technical Implementation
What programming languages does Keymint support?
What programming languages does Keymint support?
Keymint provides a REST API that works with any programming language capable of making HTTP requests. We offer:
- Official SDKs: Node.js, Python (with TypeScript and type hints)
- Code Examples: Java, C#, PHP, Go, Ruby, and more
- OpenAPI Specification: For generating clients in any language
- Comprehensive Documentation: With examples for popular frameworks
How secure is the Keymint API?
How secure is the Keymint API?
Security is our top priority. The Keymint API features:
- TLS 1.3 encryption for all communications
- JWT-based authentication with scoped access tokens
- Rate limiting and DDoS protection
- Request signing and validation
- SOC 2 Type II compliance and regular security audits
What are the API rate limits?
What are the API rate limits?
Rate limits vary by endpoint and account type, designed to support legitimate usage while preventing abuse. Critical endpoints like license validation have higher limits. If you need increased limits for production use, contact our support team.
How do I handle license validation in my application?
How do I handle license validation in my application?
License validation can be implemented in multiple ways:
- Online validation: Real-time API calls for immediate verification
- Offline validation: Using signed license files for environments without internet
- Hybrid approach: Online when possible, falling back to offline validation
- Caching: Store validation results to reduce API calls
Can I integrate Keymint with my existing user management system?
Can I integrate Keymint with my existing user management system?
Yes! Keymint integrates well with existing systems through:
- REST API: Connect your user database to Keymint’s customer management
- Custom fields: Store additional metadata with customers and licenses
- Bulk operations: Import existing customer data and licenses
Billing & Pricing
How does Keymint pricing work?
How does Keymint pricing work?
Keymint offers flexible pricing based on your usage:
- Free Tier: Perfect for development and small projects
- Pay-as-you-grow: Scales with your business needs
- Enterprise Plans: Custom solutions for large organizations
- No setup fees: Start immediately without upfront costs
What payment methods do you accept?
What payment methods do you accept?
We accept:
- Credit Cards: Visa, MasterCard, American Express (via Stripe)
- PayPal: For convenient online payments
- Bank Transfers: For enterprise customers
- Cryptocurrency: Bitcoin and other major cryptocurrencies
Can I change my plan anytime?
Can I change my plan anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated accordingly. Downgrades will preserve your existing licenses and data.
Is there a free trial?
Is there a free trial?
Yes! Our free tier includes generous limits for development and testing. No credit card required to get started. You can explore all features and upgrade when you’re ready to go to production.
Support & Resources
What support options are available?
What support options are available?
We offer multiple support channels:
- Email Support: support@keymint.dev with 24-hour response time
- Documentation: Comprehensive guides and API reference
- Priority Support: Available for enterprise customers
How do I report a bug or request a feature?
How do I report a bug or request a feature?
We welcome feedback! You can:
- Report bugs: Email support@keymint.dev with detailed information
- Security issues: Report to security@keymint.dev
- Documentation improvements: Submit feedback through our docs
Where can I find code examples?
Where can I find code examples?
Code examples are available in:
- API Documentation: Each endpoint includes working examples
- SDK Documentation: Comprehensive examples for Node.js and Python
- GitHub Repository: Sample applications and integration examples
- Blog Posts: Step-by-step tutorials and use cases
Do you offer professional services?
Do you offer professional services?
Yes! We offer:
- Migration Services: Help transitioning from other platforms
- Custom Integration: Tailored solutions for complex requirements
- Consulting: Architecture advice and best practices
- Training: Team training sessions for your development team